Help & Support

Borrow boldly. We hold the safety net.

Every rental on Cache is backed by deposits, verified members, and a request-first flow. Here's exactly what that means - for renters and for owners.

01How Cache protects youThe safety net — deposits, verified members, photo-documented handoffs.02How refundable deposits workWho sets the amount, the 12-hour claim window, your 72 hours to respond.03Cancellations & refundsThe two-hour grace period and how refunds step down as pickup approaches.04Verifying your IDWhy lenders see a badge, and the 90 seconds it takes with Stripe Identity.05Getting paidYou keep 90% of every booking. Withdrawals reach your bank in about 5 days.06Your account & emailChanging your login email, resetting a password, leaving Cache.

Common questions

Never up front. Your card is saved when you request and charged automatically only after the owner accepts. If the bank declines, you get a 30-minute window to fix it while your dates hold.

Still stuck?

Email support

If it's about a rental, include the booking ref from the booking page (tap it to copy). Every message gets a reply.

✉ support@cachekits.com