Cancellations & refunds
Plans change. Here’s what happens to your payment when you cancel, how timing affects your refund, and what happens if the owner cancels.
The two-hour grace period
If you cancel as a renter
| When you cancel | Your refund |
|---|---|
| More than 48 hours before pickup | Full payment, including the renter service fee, minus the estimated payment-processing fee (2.9% + $0.30). |
| More than 24 and up to 48 hours before pickup | 75% of the rental price. The renter service fee is retained. |
| 24 hours or less before pickup | 50% of the rental price. The renter service fee is retained. |
| At or after the pickup time | Cancellation is closed for you and the owner once pickup is confirmed or the pickup time arrives. Paid extensions cannot use normal cancellation. Use Report an issue if something went wrong. |
After the grace period, more than 48 hours before pickup, the owner receives nothing and only the estimated payment-processing fee is retained. For partial refunds, the owner receives the retained rental amount, minus the owner fee. Any retained service or processing fees are separate.
If the owner cancels
The renter gets a full refund, straight back to their card.
The owner pays a cancellation fee based on when they cancel:
- 72 hours or more before pickup: The estimated payment-processing fee.
- Less than 72 hours before pickup: The estimated payment-processing fee plus the owner fee.
The estimated payment-processing fee is 2.9% of the total payment + $0.30. No cancellation fee applies if payment never went through.
Cancellation fee details
The owner cancellation fee has a $1 minimum. A card on file is required when a fee is owed.
Cache Kits reviews cancellation fee exceptions case by case.