Your account & email

Change your email, reset your password, manage email preferences, or close your account. Here’s where to start.

Changing your login email

From Account Details, enter the new address and confirm the messages sent to both your current and new inboxes - that two-sided confirmation is what keeps an account from being hijacked. If the old inbox is unavailable, email support@cachekits.com.

Passwords

There's nothing to remember to change - use Send reset link in Account Details (or "Forgot password" at sign-in) and a secure link arrives in your inbox to set a new one.

Email preferences

Every Cache Kits email includes an unsubscribe link at the bottom. Unsubscribing stops app emails to your address; booking-critical messages still appear in the app itself.

Leaving Cache Kits

Delete your account from the bottom of Account Details.

What gets deleted

Once your deletion request is accepted, your public profile and listings are removed and sign-in is no longer available. Personal content and files are cleaned up automatically after a safe waiting period of at least two hours. A one-time email confirms completion.

What stays on record

Other members keep their booking history, shown as "Deleted user" with removed-photo placeholders. Their own content and payment amounts remain intact. Cache Kits retains limited private transaction records, not a full account archive.

What may delay deletion

Complete or cancel active bookings first. Applicable booking issue-reporting windows must close, and filed issues, refunds and payouts must be resolved. Account Details shows the actual blocker and deadline; unavailable checks leave your account usable so you can retry.

Withdraw available earnings from Payments & payouts first. A processing payout must finish; a failed payout may require updated bank details or the existing retry controls. Refunds require payment-provider success, not bank posting. Deletion does not automatically move money.

Need help? Contact us