How we protect you
Verified identities, secure payments, and the damage & loss agreement help protect you and your items on both sides of a rental.
Government ID verification
Renters and owners can verify their identity. Cache Kits members with a verified ID show a green check next to their name.
Before a booking
Renters save a card before sending a request, and owners see whether the renter is ID verified before accepting. Owners set up payouts before accepting a paid booking. They can list, receive requests, and message before payout setup.
Secure payments
Payments processed securely through Stripe. Nothing is charged until the owner accepts.
Damage protection
Owners set a damage & loss max for each item. Renters accept the damage & loss agreement when they request.
Cache Kits reviews claims for damaged or unreturned items to approve repair or replacement costs up to the agreed damage & loss max.
No deposit is held. Normal wear and pre-existing damage are never chargeable.
Supporting your claim
Pickup and return photos are required for damage claims. Claims without the required evidence may be denied.
Receipts and formal repair estimates are optional when submitting. Cost evidence is required before Cache Kits approves an award.
For items not returned, confirm that you contacted the renter and the item is still not returned, and provide replacement-cost evidence.
Every rental request requires acceptance of the Sports, Outdoor & Equipment Risk Terms, regardless of the gear’s category.